1. CANCELLATION 

i. If the Squeke Contract is cancelled for any reason (by a Customer, a Professional or under this Agreement) prior to the commencement of the Squeke Contract, then if Squeke is reasonably satisfied that the Agreed Amount should be returned to the Customer, the Agreed Amount will be refunded to the Customer and a Cancellation Admin Fee will be due to Squeke by the User who the cancellation of the Squeke Contract is attributable to under clause (v) or (vi) below.

ii. Squeke may decide in its absolute discretion to waive the Cancellation Admin Fee.

iii. Any amount returned by Squeke to a Customer on behalf of a Professional under clause (i) above will be a debt owed by the Professional to Squeke and may be offset by Squeke against any other payments owed at any time to the Professional.

iv. Any outstanding Cancellation Admin Fee owed by a User under clause (i) above will be a debt owed by that User to Squeke and may also be offset by Squeke against any other payments owed at any time to the User.

v. Cancellation of a Squeke Contract will be attributable to the Professional where:

a. the Professional cancels the Squeke Contract; or

b. following reasonable but unsuccessful attempts by a Customer to contact a Professional to perform the Squeke Contract, the Squeke Contract is cancelled by the Customer; or

c. a Squeke Contract is cancelled in accordance with clause 5(v) in the Terms and Conditions as a result of the Professional’s actions or breach.

vi. Cancellation of a Squeke Contract will be attributable to a Customer where:

a. the Customer cancels the Squeke Contract; or

b. a Squeke Contract is cancelled in accordance with clause 5(v) in the Terms and Conditions as a result of the Customer’s actions or breach.

vii. If the parties agree to any additional cancellation fee payable under the Squeke Contract, it is the responsibility of the party aggrieved to claim any amount owed directly from the other.

viii. Squeke may take up to 14 days to return the Agreed Amount (less the Cancellation Admin Fee, if applicable) to the Customer.

ix. If, for any reason, the Professional Funds cannot be transferred or otherwise made to the Professional or returned to the Customer (as the case may be) or no claim is otherwise made for the Professional Funds, the Professional Funds will remain in the Squeke Account until paid or otherwise for a period up to 3 months from the date the Customer initially paid the Agreed Amount into the Squeke Account.

x. Following the 3 months referred to in clause (ix) above, and provided there is still no dispute in respect of the Professional Funds, the Professional Funds will be then credited to the Customer.

xi. If the Squeke Contract is cancelled and a User who is party to the Squeke Contract can show that work under a Squeke Contract was commenced, then the sum of the Agreed Amount to be returned to the Customer will be conditional upon the mediation and dispute process in clause 17 in the Terms and Conditions. However, the Cancellation Admin Fee will always be due in accordance with clause (i) above.

2. CANCELLATION ADMIN FEES

Cancellation Admin Fees apply when bookings are cancelled within 24 hours of your bookings start time for both one-off and subscription Services.

i. Same Day Cancellation Admin Fee: Any bookings cancelled between 24-3hrs before the start time of the booking will incur a £10 fee.

ii. Short Notice Cancellation Admin Fee: Any bookings cancelled less than 3hrs before the start time of the booking will incur a £30 fee.

iii. Missed Appointment Admin Fee: If a Professional arrives for a scheduled booking, but they are unable to gain entry or start the Service a £30 fee will be incurred.